Person-Centred Care Guideline
01
October

By Adem Lewis / in , , , , , , , , , , , , , , , , , , , /


Cancer Care Ontario Today, we’re going to talk
about Person-Centred Care and what it means to all
of us working in healthcare. Where we once referred
to “Patient-Centred Care”, this has now evolved to
“Person-Centred Care”. Person-Centred Care recognizes
that patients are people first, and should not be
defined by their disease. A Person-Centred health system
helps people make informed decisions about managing
their own health and care. It recognizes that the person’s
experience also takes into account their family members,
caregivers and providers. It includes deciding when
to invite others to act on the person’s behalf. And most of all,
it acknowledges that a person lives with their
condition 24/7, 365, not just the time they’re
seeing the healthcare team. There are three desired outcomes of a truly
Person-Centric system. They include:
1. A better overall experience with the healthcare system. 2. Greater satisfaction
with the quality of care. 3. Greater likelihood
of better health outcomes. This requires everyone
in healthcare services to work in partnership, to
deliver care responsive to the person’s individual abilities,
needs, preferences and goals. To achieve a person-centred
approach to care we need to promote patient
engagement and activation. Activated patients are armed
with the skills, knowledge, and motivation to participate
as effective members of the care team, to the extent
they are willing and able. An outcome of engaged
and activated patients and caregivers is
an improved patient experience. Now, not everyone in healthcare
works directly with patients. If you don’t, you may
think that Person-Centred Care doesn’t directly
apply to your work. But keep in mind that
in a Person-Centric system, Patient Experience is defined
as the sum of all interactions. These interactions
influence patient perceptions across the continuum of care. They can be classified
into six domains: 1. Respect for
patients’ preferences. For example –
were family members in care? 2. Coordination
and continuity of care. For example – did the
patient know the next step in their care?
Or who to go to with questions? 3. Emotional support. For example – did the patient
receive the information they wanted and needed on emotional
and relationship changes? 4. Physical comfort. For example – was the patient
given enough information on possible side effects
and how to handle them? 5. Access to care. For example –
what was the patient experience with their
wait time for treatment? 6. Information,
communication and education. For example – were tests
and treatments explained so that the patient could
easily understand the results? Did the patient
receive enough information to make informed decisions? So, think for a moment. Does your work have an impact
on any of these six domains? Could a more person-centric
approach in your work take patient preferences
into greater consideration? Could you take steps to improve
the person’s coordination and continuity of care? Are you in a position to
provide more emotional support or physical comfort? Could you provide more
information that the person or their family may find useful? Bringing Person-Centred Care to
life is really about identifying key behaviours that can
be embedded in daily routines. It’s about
breaking down the checklist into a few, manageable items that can be incorporated
into your delivery of services. To be person-centred is the
responsibility of EVERYONE whose role impacts or interacts with
patients and their families. It’s a lot to think about,
knowing how to shape each and every interaction
so that it contributes to Person-Centred Care. This is where our Person-Centred
Care guideline comes in. This guideline has been
developed with the essentials that we must do
with each and every patient. It includes: 1. Knowing the
patient as an individual. 2. Understanding the essential
requirements of care. 3. Tailoring healthcare
services for each patient. 4. Continuity of
care and relationships. 5. Enabling patients to actively
participate in their care. By following this guideline,
you will see a patient as an individual
and focus on the whole person within the
whole healthcare system. We all take pride
in our healthcare system and care about our patients. These guidelines will help us
deliver the type of care we want and make Ontario the best
health systems in the world. Cancer Care Ontario


10 thoughts on “Person-Centred Care Guideline

  1. You can't go wrong with that kind of support system, each individual needs all these things in place, with these values, a person can receive the needed support.

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